Consumer Advice - PLEASE READ CAREFULLY!
Thank you for selecting this CARRERA® Radio Control product or Slot Car Set. Carrera® has a history of selling their products in the European, USA and UK markets, where consumers demand the highest quality!
If, for any reason you cannot get your RC vehicle or Slot Car Set to operate correctly, please send an email to the address below, and let us assist you in getting your set performing correctly. It may not always be necessary for you to return the item/s to the place of purchase.
Please use the same email address for replacement of Contact Brushes for Slot Cars.
PLEASE CONTACT OUR CUSTOMER SERVICE CENTRE in AUSTRALIA BELOW…
Or write to: Carrera® Service Centre
Zimbler Pty Ltd
PO Box 2
KEW VIC 3101
Phone: 03 8481 1088
Please do not forget to provide your return address and/or contact details so we can help you.
PLEASE KEEP THIS INFORMATION SAFELY WITH YOUR CARRERA® INSTRUCTION BOOK FOR FUTURE REFERENCE.
Carrera® products are produced to a technically high standard and made for both beginner and enthusiast alike and as such should be handled with care at all times.
Please take note of all information in the instruction booklet supplied.
All parts are carefully tested before assembly; however they may be subject to technical change by Carrera to improve the quality and performance of the product.
Should there be any defects, the following guarantee conditions apply:
The period of the guarantee applies for 12 months from date of purchase. The guarantee covers demonstrable defects of material or production, excluding parts subject to wear and tear, such as motor brushes, wheels and related power pick-up shoes and defects caused by improper use or intrusion of others.
Reparation may only be affected by an authorised company.
Packing and transport costs are excluded from the guarantee cover, these must be borne by the purchaser. All claims for the cancellation of sale, reduction of purchase price or damages are excluded.
Validity of the guarantee:
You are entitled to claim for guarantee only with the supply of the sales receipt, tax invoice or similar proof of purchase.
The RC Vehicle or Slot Car Set must have been used according to the instruction manual.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Always recharge the battery immediately after use to prevent it becoming too deeply discharged. Recharge the battery occasionally (suggested 2-3 months). Failure to treat the battery correctly can lead to it becoming defective. Rechargeable batteries are only to be charged by adults.