Ordering Online

How to set up an account
Create an account with us by following the steps below! Step 1: Go to the following link https://www.metrohobbies.com.au/account/register Step 2:...
Thu, 1 Oct, 2020 at 8:31 AM
Credit Card Verification
As much as we would love not to have issues with fraudulent activity, it is sadly a part of online business and we have seen our fair share. In order to ove...
Tue, 29 Sep, 2020 at 1:01 PM
Can I add to my order?
If you have placed your order and would like to add to it before it has been processed, not a problem, reach out to our Customer Support team as soon as pos...
Tue, 29 Sep, 2020 at 2:39 PM
Can I combine my orders?
If you have placed two orders and would like them to be sent together our Customer Support team can organise this. Get in touch as soon as you can with your...
Tue, 29 Sep, 2020 at 2:39 PM
Can I change my postal address after submitting an order?
If you need to update your delivery address after you have placed your order please contact our Customer Support team as soon as possible. They will do thei...
Tue, 29 Sep, 2020 at 2:44 PM
What is a Wishlist?
Wishlists allow you to create a personalised collection of products that you are interested in or might want to buy, either at a later time or when they com...
Tue, 29 Sep, 2020 at 12:50 PM
Can I use my gift card online?
Unfortunately at this time our website does not accept our physical gift cards. However our customer support team are happy to manually apply your gift car...
Tue, 29 Sep, 2020 at 2:41 PM
What does Out of Stock mean?
An out of stock item is a product which is currently sold out, and we are waiting on new stock to arrive from our suppliers.  If you would like to be notif...
Tue, 29 Sep, 2020 at 4:59 PM
What does Pre-Order mean?
A Pre-order product is an item that has not yet been released by the manufacturer, or has a re-release on the way. By Pre-ordering an item, you are paying i...
Tue, 29 Sep, 2020 at 5:00 PM
Can I order something that is out of stock or pre-order?
Our website will allow you to pre-purchase an item that is listed as a pre-order. Where a price is listed for an item, you will be charged for the product w...
Tue, 29 Sep, 2020 at 5:01 PM