Gift Cards & eGift Cards FAQs

What is the difference between a Standard Gift Card and an eGift Card?
Standard Gift Card (In-Store Only) This is a physical gift card that will either be posted out to you or you can pick up from our Box Hill or Melbourne C...
Wed, 3 Nov, 2021 at 1:01 PM
How do I use my Standard Gift Card?
Metro Hobbies Standard Gift Cards can only be used in-store and do not work online.  Present your physical Gift Card to our staff at checkout to redee...
Wed, 3 Nov, 2021 at 1:01 PM
How do I use my eGift Card?
Metro Hobbies eGift Cards can be used both online and in-store. Just enter your unique eGift Card code at checkout to redeem or visit one of our stores an...
Wed, 3 Nov, 2021 at 1:02 PM
When does my Gift Card expire?
All Standard Gift Cards and eGift Cards are valid for 3 years from the date of purchase. If you have any other questions about Gift Cards and eGift Ca...
Wed, 3 Nov, 2021 at 1:02 PM
My eGift Card is not working?
Please ensure you are entering the correct code into the checkout.  Don't worry it happens! Make sure to include any letters or words, be mindful of...
Wed, 3 Nov, 2021 at 1:02 PM
Can I refund my Gift Card?
Unfortunately In-Store Gift Cards and eGift Cards and non-refundable items. They can not be cancelled or refunded under any circumstance. In-Store Gift...
Wed, 3 Nov, 2021 at 1:02 PM
Can I recharge/cash out my Gift Card?
In-Store Gift Cards and eGift Cards cannot be exchanged for cash or any other tender. Once a Gift Card has be used to the balance of $0.00 it is invalid a...
Wed, 3 Nov, 2021 at 1:02 PM