Sometimes, items in your Click and Collect order may be damaged or missing and we will only find out when we pick your order. If this is the case we'll be in touch to let you know about the missing items and outline your options. We don't want you to miss out, so we'll do our best to look for more stock. Often, we'll be able to source more stock and have your order ready in a few days, but we're also more than happy to suggest an alternative or provide a refund.