Click & Collect

Contact-less Click and Collect
Updated: 15 July 2021 Contact-less Click and Collect We are now offering contact-less Click and Collect in both Box Hill & Melbourne CBD sto...
Mon, 27 Sep, 2021 at 9:35 AM
What is Click & Collect?
Click and collect allows you to purchase goods online through the Metro Hobbies website and pick them up in one of our stores at a time that's convenie...
Wed, 30 Sep, 2020 at 11:34 AM
How do I use Click & Collect?
Step 1: Choose your products online Add the products you would like to purchase to your shopping cart and when you are ready, proceed to the check out. ...
Wed, 30 Sep, 2020 at 11:37 AM
When will my click & collect order be ready?
We aim to have all Click and Collect orders placed before 1pm ready for collection same day. Once your order has been processed and is ready to pick up you ...
Wed, 30 Sep, 2020 at 11:43 AM
What do I need to bring when I collect my order?
When coming to pick up your order please make sure you bring: A copy of your order confirmation email. The credit card used to make the purchase. A vali...
Wed, 30 Sep, 2020 at 11:40 AM
Can someone else collect my order for me?
If you would like someone else to pick up your order please contact us prior to attempting to collect the order. We will let you know if your order is eligi...
Wed, 30 Sep, 2020 at 11:41 AM
What happens if items in my Click & Collect order are out of stock?
Sometimes, items in your Click and Collect order may be damaged or missing and we will only find out when we pick your order. If this is the case we'll...
Wed, 30 Sep, 2020 at 11:44 AM
How long do you hold Click & Collect orders?
We hold Click and Collect orders for 30 days after you receive your order collection notification. If you do not collect your order within 14 days we will t...
Thu, 27 May, 2021 at 1:22 PM
Can I change or cancel my Click & Collect Order?
You can modify your Click and Collect order at any time by contacting our Customer Support team
Wed, 30 Sep, 2020 at 11:44 AM