If you change your mind within 30 days of receiving your items, then no worries, we will refund or exchange the item/s for you (your choice!) subject to the following conditions:
- A proof of purchase is provided.
- The item/s are in saleable condition, meaning
- The item is not damage
- The item is unopened
- The item has not been used
- The item has all original packaging including manuals, sticker sheets, accessories, and all seals and/or plastic wrapping is intact.
- It is within 30 Days of receiving the item.
Postage costs will be at the returner’s expense, an item that is not received by us will not be eligible for a refund or exchange, for this reason we recommend sending your returns with registered post that has tracking.
If the item is returned outside our Change of mind policy period, you will be required to pay postage to get the item back to you.
Please contact us (email or phone) prior to sending any returns so we can look out for your items and have any exchange items ready to send.
We do not offer change of mind returns on the below:
- Faulty Radio Control Cars, planes, drones, boats, and helicopters. For Faulty Radio Control Products please follow our Warranty Procedure
- Faulty Train Sets or Locomotives. For Model Railways Products please follow our Warranty Procedure
- Faulty Slot Car Sets or Slot Cars. For Slot Car Products please follow our Warranty Procedure
- DJI Products that has been activated or seals broken on the box.
- Unsealed consumables (Paints, Glues, Thinners etc)
- Gift Cards