How do I return an item?
We are big on happy customers. If you change your mind, then no worries! Just return the unused and unopened item within 30 days of receiving, together with...
Tue, 13 Oct, 2020 at 12:21 PM
My item arrived damaged
We have several checks in place to make sure you get the items that you are after and they reach you in good order. Damaged and Defective items must be asse...
Tue, 29 Sep, 2020 at 2:51 PM
The item I received is not what I ordered. What can I do?
If you have received the wrong item in your order, please contact our Customer Support team as soon as you can with your order number and details of the ite...
Tue, 29 Sep, 2020 at 2:57 PM
The Lego set I have rececived is missing a part. What can I do?
Lego are so confident that their sets are 100% correct that they are happy to sort out missing pieces with you directly. Follow this link
Wed, 30 Sep, 2020 at 11:20 AM
The puzzle I have received is missing a piece, what can I do?
There is nothing worse than completing your puzzle only to find there is a piece missing. If this has happened to you and you have checked your surrounding ...
Wed, 30 Sep, 2020 at 11:21 AM