Shipping FAQs

Shipping Method Overview
Australia Post Parcel Post Australia Post Express Post StarTrack Express TNT** Estimated Delivery Times* 2-7 Days 1-4 Days 1-4 Day...
Tue, 2 Feb, 2021 at 2:55 PM
How can I track my order?
A tracking number will be emailed to you on the day your order is dispatched. You will also be able to find your tracking number by viewing the order in you...
Wed, 30 Sep, 2020 at 11:13 AM
When will my order ship?
We know you want to receive your order as quickly as possible so we aim to dispatched all orders within 2 business days! You will receive a tracking number ...
Wed, 30 Sep, 2020 at 12:42 PM
How long will it take for my order to arrive?
Once your order has been dispatched you will receive a tracking number from the provider that we have shipped with. In most cases we will ship with Australi...
Wed, 30 Sep, 2020 at 11:17 AM
Will I need to sign for my delivery?
All of our deliveries require signature on delivery by default, as this is a more secure way of shipping. If you require Authority to Leave (ATL), please le...
Wed, 30 Sep, 2020 at 11:19 AM
Do you offer express shipping?
If you require express shipping for your order, please contact our Customer support team with your order number and they will get back to you with a quote. ...
Mon, 12 Oct, 2020 at 5:08 PM
Do you ship to PO Boxes?
Yes, we can certainly ship your order to your PO Box.  Please note due to size some bulky/oversized items are not accepted by Australia Post and may hav...
Wed, 30 Sep, 2020 at 11:53 AM
Will my shipment be insured?
While all our shipments are tracked and require a signature on delivery by default, they are not insured. If you would like transit insurance as protection ...
Wed, 30 Sep, 2020 at 11:53 AM
My order has not arrived
All packages we send are tracked. Please be sure to track your order on the Australia Post website for any helpful information about your package https://au...
Mon, 5 Oct, 2020 at 10:29 AM